Return & Refund Policy

We want you to receive the correct NutriShape products in good condition. If there is an issue with your order, please contact us within 5 days from the date of delivery.

Eligible Reasons for Return or Refund

Returns or refunds may be requested for:

• Wrong or mismatched item received
• Missing item from the order

For concerns not covered above, please contact our customer support team so we can review the situation.

Required Proof

To help us properly investigate your concern, customers must provide:

• Clear photos of the item/package received
• A video, preferably an unboxing video, showing the package and its contents
• Order number and relevant order details

How to Request a Return or Refund

Please contact us within 5 days of receiving your order and provide your order number together with the required photos/videos.

Our team will review the submitted information and advise you of the next steps.

Any applicable consumer rights and remedies under Philippine law remain unaffected by this policy.